Etchworks (etchworks.co.za) Privacy Policy

Last updated: 21 Nov 2025

Etchworks (“we”, “us”, “our”) operates the website etchworks.co.za and is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect only the information necessary to process and fulfil your orders, including:

  • Name and surname
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details
  • Payment information (processed securely via payfast payment gateways; we do not store your full card details)
  • Technical/usage data automatically collected by our website (e.g., cookies, device information, IP address)

2. How We Use Your Information

We use your personal information solely for:

  • Processing and fulfilling your orders
  • Communicating with you about your order status
  • Customer support
  • Improving our website and services
  • Record-keeping and legal compliance

We do not use your data for unsolicited marketing unless you explicitly subscribe to a newsletter.

3. Data Sharing

Etchworks does not sell or share your personal information with third parties.

However, some trusted service providers may process information on our behalf strictly to enable our services—for example:

  • WooCommerce (website and order management)
  • Payment processors (for secure payments)
  • Hosting providers

These providers only access the data required to perform their functions and are obligated to keep it confidential.

4. Cookies

Our website uses cookies and similar technologies to:

  • Maintain your shopping cart
  • Improve site performance
  • Collect basic usage analytics

You may disable cookies in your browser settings, but some parts of the site may not function correctly.

5. Data Security

We take reasonable technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure payment processing
  • Restricted access to personal data

However, no online system can guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for optional communications
  • Lodge a complaint with the Information Regulator of South Africa

Contact for the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: justice.gov.za/inforeg

7. Data Retention

We retain your personal information only for as long as needed to:

  • Complete your orders
  • Maintain accurate business and tax records
  • Comply with legal obligations

8. Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us at:

Etchworks
Website: etchworks.co.za
Email: info@etchworks.co.za
Phone: 068 188 4514